This policy explains how personal information is handled through rochusexim.in by two separate companies under common ownership and management:
- Rochus Exim Private Limited ("Rochus Exim"), India, CIN U46596KA2026PTC214802. It is responsible for trade enquiries sent through the Contact page.
- Rochus Global Ltd ("Rochus Global"), registered in England and Wales, company number 17228174, registered office: REGISTERED_OFFICE_ADDRESS. It is responsible for enquiries sent through the UK Representation page.
1. Information we collect
Trade enquiry form (Rochus Exim): name, email address, mobile number (with country code), company name (optional), product category, destination country or port, and the requirements you type.
Partner enquiry form (Rochus Global): company name, contact person, business email, phone number (with country code), country, website (optional), products you manufacture or export, your UK objectives, and your confirmation that you agree to this policy.
When a form is submitted, the notification email we receive may also include the date, time and your IP address.
2. How we use it
- To respond to your enquiry, prepare quotations, or discuss a possible partnership
- To keep business records and to protect the website from spam and misuse
We do not sell your personal information. Where UK data protection law applies, we rely on our legitimate interests in responding to business enquiries and, where relevant, on taking steps at your request before entering into a contract.
3. Where it is stored and who sees it
Enquiries are saved in our database and sent to our business email. They are accessible only to authorised staff of the relevant company and to the hosting and email providers that operate our systems. Because the two companies are in India and the United Kingdom, information may be handled in either country and, where needed, shared between the two companies to answer your enquiry. We may share information with freight, customs or inspection partners only when needed to carry out something you asked for, or where required by law.
4. Third-party services used on this website
Our pages load content from other providers, which may receive your IP address and browser details when you visit:
- Google Maps and Google Fonts
- cdnjs / Cloudflare, jsDelivr or similar content delivery networks (icons and scripts), and Tailwind CSS
- Unsplash (some images)
- ipinfo.io: on the contact and partner forms, your browser asks this service for your approximate country so that the correct phone dial code is pre-selected
These providers have their own privacy policies.
5. Cookies
Our website does not use advertising or tracking cookies. When you submit a form, a temporary session cookie may be set so that we can limit repeated submissions in a short time.
6. How long we keep information
We keep enquiry details for as long as needed to respond to you, to carry out any resulting transaction or agreement, and to meet business, accounting and legal record-keeping needs. You may ask us to delete your enquiry earlier (see section 7).
7. Your rights
Subject to applicable law, including the UK GDPR and Data Protection Act 2018 (UK) and India's Digital Personal Data Protection Act, 2023, you may ask us for a copy of the personal information we hold about you, to correct it, or to erase it, and you may object to certain uses. Contact the relevant company below, from the address you used in your enquiry. If you are in the UK and are unhappy with how we handle your information, you may complain to the Information Commissioner's Office (ico.org.uk).
8. Security
We take reasonable steps to protect the information you send us, including using prepared database statements, access controls and spam protection. No online system is completely secure, so please do not send passwords or payment card details through our forms.
9. Children
Our website is intended for business users. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last changed.
11. Contact
Rochus Exim Private Limited, Bengaluru, Karnataka, India
Email: admin@rochusexim.in · Phone / WhatsApp: +91 63 6651 2309
Rochus Global Ltd, registered office: REGISTERED_OFFICE_ADDRESS
Email: rochusglobal@gmail.com · Phone: +44 7553 225333